Customer service and the customer experience extends far ‘beyond the four walls’ of any food or drink premises. We are living in a world where information is at our fingertips, and so is the power of the customer’s opinion. Many hospitality businesses focus heavily on the customer experience and customer journey whilst on site at […]
Today I want to talk to you about how allergies can create local advocates for your hospitality business. We’ve probably all got friends who are vegan, they might have a seafood allergy, they might have a gluten allergy – how do we know this? They don’t wear a badge. We know this because they’ve […]
Smart phones and mobile devices are a really great way for keeping in touch with employees, for scanning customer discount codes and more. However, they can also be a problem. Are they making your employees less productive? Mobile phones can be a huge workplace distraction for many employees. When you realise how much time employees […]
Today I want to talk to you about reviews of your venue and why they are important. We’ve all got used to TripAdvisor, we’ve all got used to looking at a venue, when we go on a holiday perhaps always looking for somewhere to go and eat or go and drink. So the first place […]
Today I want to talk to you about how to get the best out of your Wi-Fi. If you’ve got Wi-Fi in your business and you use it purely for business, you then have got to make a decision whether you are going to make Wi-Fi available to your customers or you’re gonna keep it […]
Here at Sterling Stock Auditors we believe that there are four factors that make up a ‘safe’ bar and restaurant that creates a safe and loyal customer environment and these are as follows
From cafes and bars to retail outlets and shops; WiFi is becoming a common amenity and something that the consumer is beginning to expect from businesses. The internet and devices that connect us to the internet have become as big of a necessity as electricity, water and gas.
A survey was recently completed by speaking to over 1,000 users of Wi-Fi across Europe and the research found that 84% would be more willing to purchase goods and services from a business that offered a free Wi-Fi service; meanwhile 96% said they would return to a hotspot location because of the free Wi-Fi.
We often speak to restaurants, cafes, bars and other businesses in the hospitality and catering trades and they are concerned about employee theft; yet they show no real concern for self-imposed breaks that employees take. When you look at the amount of time an employee may not be working, surely cost wise this is the […]