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Raising prices, managing expectations & profitability

Raising prices, managing expectations & profitability

If handled well, rising prices allow hospitality businesses to better serve their customers, whilst focusing fully on customer service. A small marginal increase in prices, will mean that in order to have the same level of takings, or income, you do not need to serve as many customers, and therefore are likely to be able […]

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Customer service goes ‘beyond the four walls’

Customer service goes ‘beyond the four walls’

Customer service and the customer experience extends far ‘beyond the four walls’ of any food or drink premises. We are living in a world where information is at our fingertips, and so is the power of the customer’s opinion. Many hospitality businesses focus heavily on the customer experience and customer journey whilst on site at […]

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What is stocktaking? (And what is it NOT!)

What is stocktaking? (And what is it NOT!)

If you find yourself reading this blog, then you may already be thinking you know the answer to this one, but please humour me as we look a little deeper into this topic    I guess we should start with the dictionary definition first and foremost, but trust me when I say there is far […]

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A New Generation Of Chefs #InternationalWomensDay

A New Generation Of Chefs #InternationalWomensDay

As we round out the day, let’s take a minute to celebrate and focus on females in the Hospitality Industry for International Women’s Day #InternationalWomensDay    Without them, there would be an even bigger gap and skill shortage, and there is no real reason they can’t lead the brigades of chefs, waiters, bar staff etc, […]

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Not the ‘C Word’ you might think of… But should do!!!

Not the ‘C Word’ you might think of… But should do!!!

It will probably not surprise you to hear that we are living through a somewhat strange time, but I am not talking about the dreaded ‘C word’ on most people’s lips… the ‘C word’ I want to talk about today is one that has a role unlike any other time I can remember.    Ever […]

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Getting It Right: Challenge 25

Getting It Right: Challenge 25

Getting it right – Challenge 25   Challenge 25 was introduced by the alcohol standards group and built on the successful challenge 21 to help alcohol retailers in England and Wales meet their mandatory obligations under Licensing Act 2003.    One of the aims of the Licensing Act 2003 was to reduce the incidences of […]

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Ensuring Your Team Are Properly Trained

Ensuring Your Team Are Properly Trained

Today I want to talk to you about ensuring that your team are properly trained.   Training is an investment and not a cost.    If you train yourself well and properly it will mean that the customer is getting the same experience every time they visit you.  Your staff will be able to seize […]

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Investing In Your Team

Investing In Your Team

Money is never wasted investing in your team.    How many of you out there look at training your team, the money spent on it as a cost rather than an investment?   I bet a lot of you will say it was a cost.  That’s the wrong way of looking at it, you probably […]

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Hospitality And Maximising Covid Changes

Hospitality And Maximising Covid Changes

Today I want to talk to you about hospitality and maximising the dreaded C-word.   When we first opened after lockdown, everybody was a bit nervous about what was going to happen, how you’re going to run venues and I think practically everybody went with bookings – are you still doing that?    Bookings are […]

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Are You Keeping Your Covid Changes?

Are You Keeping Your Covid Changes?

Not everybody is ready to come back to your premises.    That may seem like a strange thing to say after a few months since we ended locked down, but it’s a fact.  It’ll tend to be the older generation perhaps, but it might be for various reasons they haven’t come back; some might have […]

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