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Category:Customer Engagement

Getting Reviews

Getting Reviews

Today I want to talk to you about reviews of your venue and why they are important. We’ve all got used to TripAdvisor, we’ve all got used to looking at a venue, when we go on a holiday perhaps always looking for somewhere to go and eat or go and drink. So the first place […]

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How to get the best out of your Wi-Fi

How to get the best out of your Wi-Fi

Today I want to talk to you about how to get the best out of your Wi-Fi. If you’ve got Wi-Fi in your business and you use it purely for business, you then have got to make a decision whether you are going to make Wi-Fi available to your customers or you’re gonna keep it […]

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Is Your Bar and Restaurant SAFE For Customers?

Here at Sterling Stock Auditors we believe that there are four factors that make up a ‘safe’ bar and restaurant that creates a safe and loyal customer environment and these are as follows

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Five Fantastic Benefits Of Your Restaurant Offering Free Wi-Fi

From cafes and bars to retail outlets and shops; WiFi is becoming a common amenity and something that the consumer is beginning to expect from businesses. The internet and devices that connect us to the internet have become as big of a necessity as electricity, water and gas.

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How Your Catering Business Must Adapt To Meet Customers Modern Expectations

  A survey was recently completed by speaking to over 1,000 users of Wi-Fi across Europe and the research found that 84% would be more willing to purchase goods and services from a business that offered a free Wi-Fi service; meanwhile 96% said they would return to a hotspot location because of the free Wi-Fi.

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How Self Imposed Breaks Affect Your Restaurant

We often speak to restaurants, cafes, bars and other businesses in the hospitality and catering trades and they are concerned about employee theft; yet they show no real concern for self-imposed breaks that employees take. When you look at the amount of time an employee may not be working, surely cost wise this is the […]

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You’ve got a restaurant loyalty app but why isn’t it increasing loyalty?

It’s been revealed that by 2020 there will be 21 billion connected devices invading our lives. A pretty mind-boggling stat, right? And considering the fact that mobile users spend 90% of their time on apps, it’s no surprise that restaurants are zoning in on this digital emergence. The likes of McDonald’s and Subway are already making strategic digital transformation updates

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