Getting It Right: Challenge 25
Getting it right – Challenge 25 Challenge 25 was introduced by the alcohol standards group and built on the successful challenge 21 to help alcohol retailers in England and Wales meet their mandatory obligations under Licensing Act 2003. One of the aims of the Licensing Act 2003 was to reduce the incidences of […]
Ensuring Your Team Are Properly Trained
Today I want to talk to you about ensuring that your team are properly trained. Training is an investment and not a cost. If you train yourself well and properly it will mean that the customer is getting the same experience every time they visit you. Your staff will be able to seize […]
Investing In Your Team
Money is never wasted investing in your team. How many of you out there look at training your team, the money spent on it as a cost rather than an investment? I bet a lot of you will say it was a cost. That’s the wrong way of looking at it, you probably […]
Hospitality And Maximising Covid Changes
Today I want to talk to you about hospitality and maximising the dreaded C-word. When we first opened after lockdown, everybody was a bit nervous about what was going to happen, how you’re going to run venues and I think practically everybody went with bookings – are you still doing that? Bookings are […]
Are You Keeping Your Covid Changes?
Not everybody is ready to come back to your premises. That may seem like a strange thing to say after a few months since we ended locked down, but it’s a fact. It’ll tend to be the older generation perhaps, but it might be for various reasons they haven’t come back; some might have […]
How Allergies Can Create Local Advocates For Your Hospitality Business
Today I want to talk to you about how allergies can create local advocates for your hospitality business. We’ve probably all got friends who are vegan, they might have a seafood allergy, they might have a gluten allergy – how do we know this? They don’t wear a badge. We know this because they’ve […]
Lockdown The Sequel
Unless you have been living in a cave on a remote island in the Pacific you will know that England will be entering a minimum 4 week lockdown from 00:01 on Thursday 5th November 2020. For the majority of the hospitality sector this effectively means as of 10pm on Wednesday 4th November. Lockdown The Sequel […]
How Employee Engagement Works in the Hospitality Industry
One of our team members recently vacationed in Portland, Oregon. It was snowing – a rare snow storm that left thick ice on the streets, so she spent more time in the Kimpton Hotel Monaco than she’d planned. But it gave her a chance to really notice the special touches made for guests’ comfort and […]
Seven ways to reassure your customers during Covid 19
Today I want to talk to you about seven ways to reassure your customers using digital media during Covid-19. Going out for a lot of people is causing a great deal of anxiety, especially those that have been shielding, they’ve been shielding now for over three months, so going out is really giving them […]
Social Media Trends in Hospitality
Today I want to talk to you about social media trends in hospitality. The first one is storytelling. You might be like the Raffles Hotel in Singapore or the Philharmonic Pub in Liverpool where you’ve got a historic building, historic past with famous people coming in and going out. So you want to tell […]