The Research Stage (Before they decide) #CX   People decide A LOT about you and your business, before you ever know about it!!    It used to be the case that what you published about yourself was the be all and end all of what people knew, other than their closest friends. But now, the […]

  Hospitality noun the business of providing food, drink, and accommodation for customers of restaurants, bars, etc. or guests at hotels. “he said that young people learn valuable skills by taking jobs in hospitality” the friendly and generous reception and entertainment of guests, visitors, or strangers. “X is renowned for their hospitality”   Coupling both […]

These days it’s not really a question of if you should have a wifi connection for your customers, but more a case of how you deliver it. It has nearly become expected of nearly all venues across the hospitality industry.    Let’s face it, if you do not provide it and your competitors do, guess […]

Stock taking is a fundamental aspect of managing any business, particularly in the food and drink industry where stock is often one of the largest assets on a company’s balance sheet.    This makes it crucial to keep track of stock levels to ensure achieving the very best margins and profitability possible.   This applies […]

Having recently been for a trip down to the Cornwall and Devon areas, it got me thinking about the number of great holiday parks down in the area, and just how many holiday makers they cater to.   For those who don’t know already, Cornwall is a very popular destination for international tourists, with many […]

Are you a hospitality business that wants to make more informed decisions? Tracking sales of each meal can help. When you’re able to better understand the flow of orders within your establishment, you can identify shifts in customer taste and preferences, compare meal options side-by-side, and adjust your menu accordingly. You can use this data […]

Today I would like to talk to you about handling price increases.    I’ve recently spoken about whether you should put your prices up with current cost price increases going through due to inflation both with bar prices, your drink suppliers putting it up, any inflation going through on the food sector. You might have […]

Today, I would like to talk to you about increasing cost prices and should you pass these on?   Within unprecedented times. This year, we’ve seen a second price rise from the major breweries.    Heineken put up 6% plus in September.  Greene King have also put theirs up, that I have seen and others […]

Despite the low barrier to entry to embrace social media, many hospitality venues are still not fully utilising everything that is on offer.    So in this article I will cover some of the main reasons why this is more important than ever to develop a better understanding of what exactly is achievable using the […]

  Today I want to talk to you about the main reasons for stock taking.    Many people think it is just a an exercise of bottle counting…. It’s there to check up on the staff… It’s there to catch the staff who are being dishonest…   Yes we are there for that, but really; […]