Are You Ready For Summer Stocktaking?
Summer is here which means sunnier days, lighter evenings and busy bars for those refreshing summer drinks while your customers catch up with their friends and family to enjoy the bright weather. But are you ready for the summer stocktaking? We have put together some top summer stocktaking tips to help you achieve the […]
Are Your Check-Backs An Interrogation?
In the restaurant trade, a check back is a service benchmarking question; by the waiter/ress completing a check back they are able to correct any issues with the meal before it is fully consumer. But how does your customer view a check-back?
7 Cardinal Sins Of Restaurant Stocktaking – #4 Waste
Are You Committing The Sin Of Waste In Your Restaurant? Have you noticed how much milk you have been throwing out recently since the kids have gone back to school and far fewer milkshakes are being ordered? Of course each time you pour yet another carton of milk down the sink you make a mental […]
7 Cardinal Sins of Restaurant Stocktaking-Carelessness
As a restaurant owner it is only normal that you will have a lot on your plate and a lot of those full plates to balance – literally in some cases! It is your job as a restaurant owner to balance that restaurant full of hungry customers, the busy bar area, the latest special meal […]
7 Cardinal Sins Of Restaurant Stocktaking – Pride
Are You Committing The Sin Of Pride? If you are feeling proud of yourself because you avoided sin number one of ‘Ignorance’ as stated in our first blog post, you may need to reconsider this pride… it is all well and good completing a stocktake for your restaurant every week and logging it in your […]
Are You Committing The Sin of Ignorance in Your Restaurant?
There are some things that most restaurants do wrong all across the country and lots of these things are part of stock taking; it is essential that stock taking in your restaurant is treated with the respect it deserves because it is often down to poor stock management which can leave restaurants and pubs […]
Upselling Tip – Be Attentive
The only way that a pub, restaurant or hotel will become more successful is by, Increasing the average spend per customer. Increasing Customer visits. Increasing customer base. Controlling Costs By training your staff to be attentive to your customers you can easily increase the average customer spend. Here are just a couple of easy ways […]
Sunday’s Upselling Tip – What do You Call It?
The Word “Upselling” is the one that has been traditionally used in the hospitality industry, but does this fit in with your business culture? If and your staff might think that it is a bit mechanical and fill them with fear and anxiety then choose something different. “Cross-selling”, “Improving Customer Value” or “knowing Your Customer”, […]
Upselling – Tip #1
Upselling is the life blood of your businesses. It maximises the average spend per customer, increases your turnover, and perhaps, more importantly it improves your customer’s experience. Tip #1: Don’t Panic about Upselling Selling to your customers is what keeps you in business: its how you sell to them that is important. People don’t like […]
How to make your pub more successful – The Lost Art of Up Selling
It is generally thought that there are three ways to make your pub successful Get your customers to spend more on each visit. Attract more Customers through your doors. Get your customers to make more visits to you pub I also think there is a fourth Control your costs. For today I will concentrate on […]