Why use a Mystery Shopper Service?
If you are a single site operator you have worked hard to come up with your concept, have spent many hours improving the ambiance of your premises, are hiring staff. But you can’t be everywhere in your business. Using a professional mystery shopper is a cost effective way of monitoring your customer service standards, identifying areas where you might be losing sales and areas that may need further staff training.
At SSA (Sterling Stock Auditors) we use our years of experience in the hospitality industry to not only look at your business from a customer’s view point, but also for missed sales opportunities. These missed opportunities often only necessitate a little extra staff training but can have a dramatic effect on your bottom line.
“Coming Together is a Beginning, Keeping Together is Progress and Working Together is Success” – Henry Ford
If you are a multi site operator you need to know how each of your units is operating against your company’s standard. We will work with you and your management team to ensure that your units are meeting those standards, as well as looking for areas where there are missed sales opportunities that can be easily rectified with extra customer sales training.
The areas we look at are:
- First Impressions – Exterior presentation
- Internal presentation
- First Impressions – Staff
- Customer Service
- Drink Offering
- Food Offering
- Is the till drawer being left open after the sale Could this be Bar security?
- Ringing the sale on the No Sale Key
- Giving out Free Drinks/Food etc.
Our reports are designed to measure the guest’s total experience. Individually tailored reports are available for each bar/pub/restaurant or hotel business to meet your operational requirements.
The information we provide, gives you and your management team an invaluable insight from your customer perspective and a measurable quality of your operations results. This customer information becomes more powerful over time, as cumulative data shows important trends in the performance of your business and your customers’ experiences.
An additional benefit is that the information provides you with the opportunity to recognise outstanding employee performance, management performance and training outcomes. In many cases awards and bonuses can be given based on these scores and the subsequent improvements.
If you would like further information about our mystery shopping service and would like a Sales Representative to contact you, please CLICK HERE and fill out the form provided.
Trial Mystery Shop Evaluation
Give us a try with no obligation. Let us show you how our services can benefit your business through a Trial Mystery Shopping Evaluation. Gain a customer perception of your business by completing the Trial Mystery Shop Agreement