Increasing Your Pub Margins
If you are a pub or bar owner it is only normal that you will want to find ways of increasing your pub margins. In order to run a successful business there are many factors to consider. One of these most important factors is your pub margins. Your stocktaking routine is one of the key […]
On-Line Training For The Catering & Hospitality Sector
We are pleased to announce that we have teamed up with Flagship Training to bring you Industry Specific On-Line Training Courses. By being online you do not have the time and travelling costs of going to a training centre. You also do not need to get a group together as you would if you ran […]
82% of Customers Dump A Restaurant After A Bad Experience
A recent survey by Guest Experience Management Expert HGEM has reported that the customer experience is what keeps people coming back for more, and also stops them from coming back for more. In fact the research shows that just one bad experience from a hospitality brand and 82% of customers would dump that brand, […]
Upselling Tip – Be Attentive
The only way that a pub, restaurant or hotel will become more successful is by, Increasing the average spend per customer. Increasing Customer visits. Increasing customer base. Controlling Costs By training your staff to be attentive to your customers you can easily increase the average customer spend. Here are just a couple of easy ways […]
The Most Annoying Phrase In Hospitality
Catching up with emails this morning, after a weekend away at the ILTSA AGM in Winchester by eye was caught by a Blog entitled “Why are we always called ‘guys’ in restaurants?” by Alison Fearn. Now I’ll be honest, but this is not the usual sort of post that I would read but the titled […]