82% of Customers Dump A Restaurant After A Bad Experience
A recent survey by Guest Experience Management Expert HGEM has reported that the customer experience is what keeps people coming back for more, and also stops them from coming back for more. In fact the research shows that just one bad experience from a hospitality brand and 82% of customers would dump that brand, […]
The Role Of A Mystery Diner
Mystery diners and mystery shoppers have been around for years, when it began a mystery shopper was used as protect the business from theft and they were common services that a bank or store would employ a mystery shopper for. However this was back in the 1940’s and it would be private investigators posed […]