Customer Engagement | Stocktaking - Sterling Stock Auditors

Is Your Bar and Restaurant SAFE For Customers?

November 25, 2018 - Posted by: Guy Porteous - In category: Blog, Customer Engagement, Mystery Shopping - No responses

Here at Sterling Stock Auditors we believe that there are four factors that make up a ‘safe’ bar and restaurant that creates a safe and loyal customer environment and these are as follows

How Your Catering Business Must Adapt To Meet Customers Modern Expectations

September 25, 2018 - Posted by: Guy Porteous - In category: Blog, Customer Engagement - No responses

A survey was recently completed by speaking to over 1,000 users of Wi-Fi across Europe and the research found that 84% would be more willing to purchase goods and services from a business that offered a free Wi-Fi service; meanwhile 96% said they would return to a hotspot location because of the free Wi-Fi.

You’ve got a restaurant loyalty app but why isn’t it increasing loyalty?

August 24, 2018 - Posted by: Guy Porteous - In category: Blog, Consultancy, Customer Engagement - No responses

It’s been revealed that by 2020 there will be 21 billion connected devices invading our lives. A pretty mind-boggling stat, right? And considering the fact that mobile users spend 90% of their time on apps, it’s no surprise that restaurants are zoning in on this digital emergence. The likes of McDonald’s and Subway are already making strategic digital transformation updates