How Long Does A Stocktake Take?
Today I would like to talk to you about how long does a stocktake, take? My initial reaction to that question is how long is a piece of string? It depends on many factors. It depends how much stockholding you have. I would suggest that somewhere that we’ve gone into that’s setting […]
Types Of Stock Takes
Today, I would like to talk to you about the types of stock taking that we concentrate on in the hospitality business. Really we’re looking at food stocktaking & wet stock taking. Food stock taking (Dry stock taking). Food is fairly simple, It does what it says on the tin. If you’ve got commercial […]
Regular Stock Takes
Today, I would like to talk to you about the importance of stock taking. Many new clients or prospective clients I talk to say we have our accounts done by our accountant. Yes, you do. It’s great. The accountant will always tell you exactly what gross profit you made on your wet, or […]
Raising prices, managing expectations & profitability
If handled well, rising prices allow hospitality businesses to better serve their customers, whilst focusing fully on customer service. A small marginal increase in prices, will mean that in order to have the same level of takings, or income, you do not need to serve as many customers, and therefore are likely to be able […]
Customer service goes ‘beyond the four walls’
Customer service and the customer experience extends far ‘beyond the four walls’ of any food or drink premises. We are living in a world where information is at our fingertips, and so is the power of the customer’s opinion. Many hospitality businesses focus heavily on the customer experience and customer journey whilst on site at […]
What is stocktaking? (And what is it NOT!)
If you find yourself reading this blog, then you may already be thinking you know the answer to this one, but please humour me as we look a little deeper into this topic I guess we should start with the dictionary definition first and foremost, but trust me when I say there is far […]
A New Generation Of Chefs #InternationalWomensDay
As we round out the day, let’s take a minute to celebrate and focus on females in the Hospitality Industry for International Women’s Day #InternationalWomensDay Without them, there would be an even bigger gap and skill shortage, and there is no real reason they can’t lead the brigades of chefs, waiters, bar staff etc, […]
Not the ‘C Word’ you might think of… But should do!!!
It will probably not surprise you to hear that we are living through a somewhat strange time, but I am not talking about the dreaded ‘C word’ on most people’s lips… the ‘C word’ I want to talk about today is one that has a role unlike any other time I can remember. Ever […]
Getting It Right: Challenge 25
Getting it right – Challenge 25 Challenge 25 was introduced by the alcohol standards group and built on the successful challenge 21 to help alcohol retailers in England and Wales meet their mandatory obligations under Licensing Act 2003. One of the aims of the Licensing Act 2003 was to reduce the incidences of […]
Ensuring Your Team Are Properly Trained
Today I want to talk to you about ensuring that your team are properly trained. Training is an investment and not a cost. If you train yourself well and properly it will mean that the customer is getting the same experience every time they visit you. Your staff will be able to seize […]